CyberArk-Idaptive Cloud Status
Current Status
 
Service
Normal Operations
Degraded Operations
Partial Outage
Outage
Maintenance
CyberArk-Idaptive Platform Availability
 
All Systems Operational
pod1001 US East ? Operational
90 days ago
100.0 % uptime
Today
pod1002 US East ? Operational
90 days ago
100.0 % uptime
Today
pod1003 US East ? Operational
90 days ago
100.0 % uptime
Today
pod1004 US East ? Operational
90 days ago
100.0 % uptime
Today
pod1005 US East ? Operational
90 days ago
100.0 % uptime
Today
pod1006 US East ? Operational
90 days ago
100.0 % uptime
Today
pod1007 US East ? Operational
90 days ago
100.0 % uptime
Today
pod1101 US West ? Operational
90 days ago
99.99 % uptime
Today
pod1102 US West Operational
90 days ago
99.99 % uptime
Today
pod1103 US West ? Operational
90 days ago
99.99 % uptime
Today
pod1201 EMEA ? Operational
90 days ago
100.0 % uptime
Today
pod1202 EMEA ? Operational
90 days ago
100.0 % uptime
Today
pod1301 APAC ? Operational
90 days ago
99.98 % uptime
Today
pod1302 APAC ? Operational
90 days ago
100.0 % uptime
Today
pod1303 APAC ? Operational
90 days ago
100.0 % uptime
Today
pod1304 APAC Operational
90 days ago
100.0 % uptime
Today
pod1401 Canada ? Operational
90 days ago
100.0 % uptime
Today
pod1402 Canada ? Operational
90 days ago
100.0 % uptime
Today
pod3001 US East ? Operational
90 days ago
100.0 % uptime
Today
pod3002 US East ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 7, 2020
Resolved - This incident has been resolved.
Aug 7, 06:46 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 7, 06:27 PDT
Investigating - Idaptive customers subscribed to [pod1301] may experience issues with accessing both the Idaptive User Portal and Admin Portal. Our engineers are investigating the issue. We will update as soon as we have additional details.
Aug 7, 05:24 PDT
Aug 6, 2020

No incidents reported.

Aug 5, 2020
Completed - The scheduled maintenance has been completed.
Aug 5, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 18:00 PDT
Scheduled - CyberArk-Idaptive will perform maintenance for 20.2.388 on Wednesday, August 5th, 2020 at 6:00 PM PDT for various improvements and bug fixes to the listed pods below. Customers will not experience any service disruptions during the maintenance. For more information, please see our release notes:
https://docs.idaptive.com/Content/00-idaptiveNavigation/ReleaseNotes/ReleaseNotes-idaptive.htm
Aug 4, 10:34 PDT
Completed - The scheduled maintenance has been completed.
Aug 5, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 10:00 PDT
Scheduled - CyberArk-Idaptive will perform maintenance for 20.2.388 on Wednesday, August 5th, 2020 at 10:00 AM PDT for various improvements and bug fixes to the listed pods below. Customers will not experience any service disruptions during the maintenance. For more information, please see our release notes:
https://docs.idaptive.com/Content/00-idaptiveNavigation/ReleaseNotes/ReleaseNotes-idaptive.htm
Aug 5, 10:00 PDT
Aug 4, 2020
Completed - The scheduled maintenance has been completed.
Aug 4, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 19:01 PDT
Scheduled - CyberArk-Idaptive will perform maintenance for 20.2.388 on Tuesday, August 4th, 2020 at 7:00 PM PDT for various improvements and bug fixes to the listed pods below. Customers will not experience any service disruptions during the maintenance. For more information, please see our release notes:
https://docs.idaptive.com/Content/00-idaptiveNavigation/ReleaseNotes/ReleaseNotes-idaptive.htm
Aug 4, 19:00 PDT
Completed - The scheduled maintenance has been completed.
Aug 4, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 11:00 PDT
Scheduled - CyberArk-Idaptive will perform maintenance for 20.2.388 on Tuesday, August 4th, 2020 at 11:00 AM PDT for various improvements and bug fixes to the listed pods below. Customers will not experience any service disruptions during the maintenance. For more information, please see our release notes:
https://docs.idaptive.com/Content/00-idaptiveNavigation/ReleaseNotes/ReleaseNotes-idaptive.htm
Aug 4, 11:00 PDT
Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

Jul 28, 2020
Completed - The scheduled maintenance has been completed.
Jul 28, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 17:00 PDT
Scheduled - Idaptive will perform maintenance for 20.2.386 on Tuesday, July 28 5pm PDT for an issue with App Gateway. This hotfix is going to apply on our Gateway pods only, and customers will not experience any service disruptions during rollout. For more information, please see our release notes:
https://docs.idaptive.com/Content/00-idaptiveNavigation/ReleaseNotes/ReleaseNotes-idaptive.htm

For any issue, please contact Idaptive Support at https://www.Idaptive.com/support
Jul 28, 08:34 PDT
Resolved - Our messaging provider has confirmed that full Service availability has been restored and any queued messages have been delivered. This incident is now mitigated.
Jul 28, 12:30 PDT
Identified - Our provider has identified the source of the issue which has been affecting our services and is working toward recovering all remaining email delays. We will provide another update in 30 minutes or sooner as they become available. We sincerely apologize for the inconvenience this has caused and thank you for your patience.
Jul 28, 11:44 PDT
Investigating - Our provider for messaging is currently experiencing service degradation. As a result, some of our customers may be experiencing delays in receiving emails for: MFA emails, user invitations, device enrollment invitations and provisioning reports. Currently these emails may be delayed for 15 minutes or more. Please note that no emails are lost as a result of this technical issue -- only delayed in being sent to recipients. We will continue to monitor this situation and provide more updates when available.
Jul 28, 11:15 PDT
Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020
Resolved - Our Engineers have confirmed full service availability on pod 1004. This incident is now resolved.
Jul 24, 13:35 PDT
Update - Monitoring of the fix for this incident is ongoing. An update will be provided in another 60 minutes.
Jul 24, 12:48 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 24, 10:43 PDT
Update - Engineers have confirmed that full service has been restored to Pod 1004. This incident is now mitigated and monitoring of service availability is ongoing.
Jul 24, 10:34 PDT
Update - We are continuing to investigate this issue.
Jul 24, 09:30 PDT
Update - .
Jul 24, 09:29 PDT
Investigating - Customers in Us-East-1 may experience issues with slow login to the Idaptive User portal or Admin Portal. Errors may have included messages regarding “Storage Layer Exception” or complete login failure. Engineers have verified a reduction in the errors that were causing the improper flow of information and we are resolving this incident at this time. Updates will be provided every 60 minutes until resolved.
Jul 24, 09:28 PDT