CyberArk-Idaptive Cloud Status
Current Status
 
Service
Normal Operations
Degraded Operations
Partial Outage
Outage
Maintenance
CyberArk-Idaptive Platform Availability
 
All Systems Operational
pod1001 US East ? Operational
90 days ago
100.0 % uptime
Today
pod1002 US East ? Operational
90 days ago
100.0 % uptime
Today
pod1003 US East ? Operational
90 days ago
100.0 % uptime
Today
pod1004 US East ? Operational
90 days ago
100.0 % uptime
Today
pod1005 US East ? Operational
90 days ago
100.0 % uptime
Today
pod1006 US East ? Operational
90 days ago
100.0 % uptime
Today
pod1007 US East ? Operational
90 days ago
100.0 % uptime
Today
pod1101 US West ? Operational
90 days ago
100.0 % uptime
Today
pod1102 US West Operational
90 days ago
100.0 % uptime
Today
pod1103 US West ? Operational
90 days ago
100.0 % uptime
Today
pod1201 EMEA ? Operational
90 days ago
100.0 % uptime
Today
pod1202 EMEA ? Operational
90 days ago
100.0 % uptime
Today
pod1301 APAC ? Operational
90 days ago
100.0 % uptime
Today
pod1302 APAC ? Operational
90 days ago
100.0 % uptime
Today
pod1303 APAC ? Operational
90 days ago
100.0 % uptime
Today
pod1401 Canada ? Operational
90 days ago
100.0 % uptime
Today
pod3001 US East ? Operational
90 days ago
100.0 % uptime
Today
pod3002 US East ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 27, 2021

No incidents reported today.

Jan 26, 2021
Resolved - The internet connectivity issue affecting the East Coast of the United States is now resolved. We did not detected any issues in our Idaptive services and AWS has also confirmed the issue is limited to the affected external provider and AWS services were not impacted.

The following was posted by AWS:

"10:05 AM PST We are starting to see recovery for the connectivity issues from end customers in the East Coast of the United States to AWS services. Connectivity to instances and services within the Region are not impacted by the event. Internet traffic to/from other external providers is also not impacted. All AWS services are operating normally at this time.

10:14 AM PST Between 8:26 AM and 9:46 AM PST, some customers experienced connectivity issues from the East Coast of the United States to AWS services. Connectivity to instances and services within the Region were not impacted by the event. Internet traffic to/from other external providers was also not impacted. All AWS services continue to operate normally."
Jan 26, 10:32 PST
Investigating - East Coast of the United States may be experiencing internet connectivity issues. AWS Internet Connectivity (N. Virginia) may be affected. The following have been posted by AWS:

"9:20 AM PST We are investigating connectivity issues with an internet provider, mainly affecting the East Coast of the United States, outside of the AWS Network. We are investigating the issue with the external provider."

We will continue to provide updates as they become available.
Jan 26, 09:41 PST
Jan 25, 2021

No incidents reported.

Jan 24, 2021

No incidents reported.

Jan 23, 2021
Completed - The scheduled maintenance has been completed.
Jan 23, 13:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 12:00 PST
Scheduled - Cyberark-Idaptive has identified an issue with the latest 21.1 release where some customers may be experiencing issues with SSO for SP initiated flow. Please contact Cyberark-Idaptive support for further information.

Additionally, Cyberark-Idaptive will perform maintenance for 21.1 on Saturday, January 23, 2021 at 12:00PM PST to address this issue. Customers will not experience any service disruptions during this maintenance. For more information, please see our release notes:
https://docs.idaptive.com/Content/00-idaptiveNavigation/ReleaseNotes/ReleaseNotes-idaptive.htm
Jan 22, 23:25 PST
Jan 22, 2021
Completed - The scheduled maintenance has been completed.
Jan 22, 23:15 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 20:00 PST
Scheduled - Please be advised that CyberArk-Idaptive will be conducting scheduled system maintenance for Idaptive User Behavior Analytics (UBA) in the US West and APAC regions during the following period: January 22nd, 2021 between 8:00 PST to 11:00 PST.

This maintenance only applies to Customer tenants that subscribe or use Idaptive User Behavior Analytics for risk-based Adaptive MFA. This maintenance does not apply or affect Customer tenants that do not subscribe or use the Idaptive UBA service.


Admin Impact - User Behavior Analytics (UBA) portal will be unavailable for 3 hours:

During the maintenance window, CyberArk-Idaptive Cloud tenant admins will be unable to access the Analytics portal for 3 hours. After the maintenance is complete, events created during the maintenance window will be backfilled to the portal and available within 1-2 hours to ensure consistent history.


User Impact - User MFA may fail if risk-level authentication rules do not allow another authentication profile to be used during the maintenance:

Customers that have configured Authentication Rules that enforce risk-level user conditions and do not allow another Authentication Profile for MFA (user condition not met set to "Not Allowed") could impact user authentication and login. Updating rule settings to allow for an alternate profile can prevent potential user login issues.


For more information on configuring Authentication Rules and alternate profiles if conditions are not met, please review Idaptive Documentation: https://docs.cyberark.com/Product-Doc/OnlineHelp/Idaptive/Latest/en/Content/Analytics/CreatieAuthRules.htm?Highlight=authentication%20rules.


We apologize for any inconvenience this may cause. For more information, please contact CyberArk-Idaptive Support at https://www.cyberark.com/customer-support/
Jan 20, 10:07 PST
Completed - The scheduled maintenance has been completed.
Jan 22, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 17:00 PST
Scheduled - Please be advised that CyberArk-Idaptive will be conducting scheduled system maintenance for Idaptive User Behavior Analytics (UBA) in the US East region during the following period: January, 22nd, 2021 between 5:00 PST to 8:00 PST.

This maintenance only applies to Customer tenants that subscribe or use Idaptive User Behavior Analytics for risk-based Adaptive MFA. This maintenance does not apply or affect Customer tenants that do not subscribe or use the Idaptive UBA service.


Admin Impact - User Behavior Analytics (UBA) portal will be unavailable for 3 hours:

During the maintenance window, CyberArk-Idaptive Cloud tenant admins will be unable to access the Analytics portal for 3 hours. After the maintenance is complete, events created during the maintenance window will be backfilled to the portal and available within 1-2 hours to ensure consistent history.


User Impact - User MFA may fail if risk-level authentication rules do not allow another authentication profile to be used during the maintenance:

Customers that have configured Authentication Rules that enforce risk-level user conditions and do not allow another Authentication Profile for MFA (user condition not met set to "Not Allowed") could impact user authentication and login. Updating rule settings to allow for an alternate profile can prevent potential user login issues.


For more information on configuring Authentication Rules and alternate profiles if conditions are not met, please review Idaptive Documentation: https://docs.cyberark.com/Product-Doc/OnlineHelp/Idaptive/Latest/en/Content/Analytics/CreatieAuthRules.htm?Highlight=authentication%20rules.


We apologize for any inconvenience this may cause. For more information, please contact CyberArk-Idaptive Support at https://www.cyberark.com/customer-support/
Jan 20, 09:59 PST
Completed - The scheduled maintenance has been completed.
Jan 22, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 17:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Jan 20, 10:35 PST
Scheduled - CyberArk-Idaptive will perform scheduled maintenance on Friday, January, 22nd 2021, to upgrade CyberArk-Idaptive Cloud to 21.1. Customers will not experience any service disruptions during scheduled maintenance. For more information, please see our release notes:
https://docs.idaptive.com/Content/00-idaptiveNavigation/ReleaseNotes/ReleaseNotes-idaptive.htm
Jan 20, 09:41 PST
Completed - The scheduled maintenance has been completed.
Jan 22, 16:05 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 13:00 PST
Scheduled - Please be advised that CyberArk-Idaptive will be conducting scheduled system maintenance for Idaptive User Behavior Analytics (UBA) in EMEA region during the following period: January 22, 2021 between 1:00 PST to 4:00 PST.

This maintenance only applies to Customer tenants that subscribe or use Idaptive User Behavior Analytics for risk-based Adaptive MFA. This maintenance does not apply or affect Customer tenants that do not subscribe or use the Idaptive UBA service.


Admin Impact - User Behavior Analytics (UBA) portal will be unavailable for 3 hours:

During the maintenance window, CyberArk-Idaptive Cloud tenant admins will be unable to access the Analytics portal for 3 hours. After the maintenance is complete, events created during the maintenance window will be backfilled to the portal and available within 1-2 hours to ensure consistent history.


User Impact - User MFA may fail if risk-level authentication rules do not allow another authentication profile to be used during the maintenance:

Customers that have configured Authentication Rules that enforce risk-level user conditions and do not allow another Authentication Profile for MFA (user condition not met set to "Not Allowed") could impact user authentication and login. Updating rule settings to allow for an alternate profile can prevent potential user login issues.

For more information on configuring Authentication Rules and alternate profiles if conditions are not met, please review Idaptive Documentation: https://docs.cyberark.com/Product-Doc/OnlineHelp/Idaptive/Latest/en/Content/Analytics/CreatieAuthRules.htm?Highlight=authentication%20rules.


We apologize for any inconvenience this may cause. For more information, please contact CyberArk-Idaptive Support at https://www.cyberark.com/customer-support/
Jan 20, 09:54 PST
Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021
Resolved - This incident has been resolved.
Jan 15, 09:38 PST
Monitoring - SMS delivery has been restored to all our customers. We are currently monitoring for further delivery issues.
Jan 15, 09:06 PST
Update - We are still working to restore SMS to the remaining customers as quickly as possible. Our teams are working quickly to resolve and will continue to provide more updates every 30 minutes or before until the issue is fully resolved.
Jan 15, 08:28 PST
Update - We are continuing to fix this issue. SMS delivery has been restored to the majority of the customers. We are working to restore SMS to the remaining customers as quickly as possible. Our teams are working quickly to resolve and will continue to provide more updates every 30 minutes or before until the issue is fully resolved.
Jan 15, 07:50 PST
Identified - We currently experiencing partial service degradation. Customers on the pods below may be experiencing SMS delivery delays or failure. Our teams are working quickly to resolve and will continue to provide more updates every 30 minutes or before until the issue is fully resolved.
Jan 15, 06:00 PST
Jan 14, 2021
Completed - The scheduled maintenance has been completed.
Jan 14, 19:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 15:02 PST
Scheduled - In order to improve service delivery and reliability, CyberArk will be expanding its SMS delivery service for Multi-Factor Authentication (MFA) in your pod on Thursday, January 14th, 2021.

Customers should not experience any service disruptions during this update. Following the update, new telephone numbers may be displayed when receiving SMS messages for MFA.

If you have questions or require technical assistance, please contact CyberArk Support at https://cyberark-customers.force.com/s/.
Jan 6, 14:14 PST
Jan 13, 2021
Completed - The scheduled maintenance has been completed.
Jan 13, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 08:01 PST
Scheduled - In order to improve service delivery and reliability, CyberArk will be expanding its SMS delivery service for Multi-Factor Authentication (MFA) in your pod on Wednesday, January 13th, 2021.

Customers should not experience any service disruptions during this update. Following the update, new telephone numbers may be displayed when receiving SMS messages for MFA.

If you have questions or require technical assistance, please contact CyberArk Support at https://cyberark-customers.force.com/s/.
Jan 6, 14:11 PST