Our Engineers have confirmed full service availability on pod 1004. This incident is now resolved.
Jul 24, 13:35 PDT
Monitoring of the fix for this incident is ongoing. An update will be provided in another 60 minutes.
Jul 24, 12:48 PDT
A fix has been implemented and we are monitoring the results.
Jul 24, 10:43 PDT
Engineers have confirmed that full service has been restored to Pod 1004. This incident is now mitigated and monitoring of service availability is ongoing.
Jul 24, 10:34 PDT
We are continuing to investigate this issue.
Jul 24, 09:30 PDT
Jul 24, 09:29 PDT
Customers in Us-East-1 may experience issues with slow login to the Idaptive User portal or Admin Portal. Errors may have included messages regarding “Storage Layer Exception” or complete login failure. Engineers have verified a reduction in the errors that were causing the improper flow of information and we are resolving this incident at this time. Updates will be provided every 60 minutes until resolved.
Jul 24, 09:28 PDT