CyberArk-Identity Cloud Status
Current Status
 
Service
Normal Operations
Degraded Operations
Partial Outage
Outage
Maintenance
Idaptive Cloud Service Advisory - Email Delay ( All Regions )
Incident Report for CyberArk Identity Cloud Service
Resolved
Our messaging provider has confirmed that full Service availability has been restored and any queued messages have been delivered. This incident is now mitigated.
Posted Jul 28, 2020 - 19:30 UTC
Identified
Our provider has identified the source of the issue which has been affecting our services and is working toward recovering all remaining email delays. We will provide another update in 30 minutes or sooner as they become available. We sincerely apologize for the inconvenience this has caused and thank you for your patience.
Posted Jul 28, 2020 - 18:44 UTC
Investigating
Our provider for messaging is currently experiencing service degradation. As a result, some of our customers may be experiencing delays in receiving emails for: MFA emails, user invitations, device enrollment invitations and provisioning reports. Currently these emails may be delayed for 15 minutes or more. Please note that no emails are lost as a result of this technical issue -- only delayed in being sent to recipients. We will continue to monitor this situation and provide more updates when available.
Posted Jul 28, 2020 - 18:15 UTC
This incident affected: pod1001 US East, pod1002 US East, pod1003 US East, pod1004 US East, pod1005 US East, pod1006 US East, pod1007 US East, pod3001 US East, pod3002 US East, pod1101 US West, pod1102 US West, pod1103 US West, pod1201 EMEA, pod1202 EMEA, pod1301 APAC, pod1302 APAC, pod1303 APAC, and pod1401 Canada.