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Our Engineers have confirmed full service availability on pod 1004. This incident is now resolved.
Posted Jul 24, 2020 - 20:35 UTC
Update
Monitoring of the fix for this incident is ongoing. An update will be provided in another 60 minutes.
Posted Jul 24, 2020 - 19:48 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 24, 2020 - 17:43 UTC
Update
Engineers have confirmed that full service has been restored to Pod 1004. This incident is now mitigated and monitoring of service availability is ongoing.
Posted Jul 24, 2020 - 17:34 UTC
Update
We are continuing to investigate this issue.
Posted Jul 24, 2020 - 16:30 UTC
Update
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Posted Jul 24, 2020 - 16:29 UTC
Investigating
Customers in Us-East-1 may experience issues with slow login to the Idaptive User portal or Admin Portal. Errors may have included messages regarding “Storage Layer Exception” or complete login failure. Engineers have verified a reduction in the errors that were causing the improper flow of information and we are resolving this incident at this time. Updates will be provided every 60 minutes until resolved.
