CyberArk Identity Cloud Service Advisory - SMS Failures [India Region]

Incident Report for CyberArk Identity Cloud Service

Resolved

This incident has been resolved.
Posted Aug 02, 2025 - 09:47 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 02, 2025 - 08:56 UTC

Investigating

We are currently investigating an issue affecting users in India on Pod [pod1313]. SMS and push notification delivery may be failing. Our team is actively investigating the root cause and will share further updates as they become available.

Next Update: 30 minutes or upon earlier status change
Posted Aug 02, 2025 - 08:16 UTC
This incident affected: APAC (pod1313 APAC).
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