Resolved
This incident has been resolved.
Posted Oct 20, 2025 - 10:17 UTC
Monitoring
The impacted services are recovering, and users are now able to log in to the Identity service without any issues.
We will continue to monitor the situation and keep you updated.
Posted Oct 20, 2025 - 09:55 UTC
Identified
Customers using the Identity Platform may experience issues during login or accessing the Identity Console via the SES (email) service.
We have identified the root cause as an ongoing issue with underlying AWS services. We are working with the vendor to resolve this as quickly as possible.
Users are advised to use alternative authentication methods, such as OTP or mobile authenticator apps.
You can view the AWS service status here: https://health.aws.amazon.com/health/status
Next Update: 1 Hour or upon earlier status change
Posted Oct 20, 2025 - 09:22 UTC
This incident affected: Americas (pod1001 US East, pod1002 US East, pod1003 US East, pod1004 US East, pod1005 US East, pod1006 US East, pod1007 US East, pod1008 US East, pod1009 US East, pod1010 US East, pod1011 US East, pod1012 US East, pod1013 US East, pod1014 US East, pod3001 US East, pod3002 US East, pod3011 US East, pod1101 US West, pod1102 US West, pod1103 US West, pod1104 US West, pod1110 US West, pod1401 Canada, pod1402 Canada, pod3401 Canada, pod1403 SA East), EMEA (pod1201 EMEA, pod3201 EMEA, pod1202 EMEA, pod1205 EMEA, pod3202 EMEA, pod3203 EMEA, pod1207 EMEA, pod1404 AF South, pod1204 EU South, pod1206 Israel, pod1203 EMEA, pod1208 EMEA, pod1209 EMEA), and APAC (pod1301 APAC, pod1302 APAC, pod1303 APAC, pod1306 APAC, pod1310 APAC, pod1312 APAC, pod1313 APAC, pod3301 APAC, pod3302 APAC, pod1308 APAC).