CyberArk Identity Cloud Service Advisory - Partial Performance Degradation

Incident Report for CyberArk Identity Cloud Service

Resolved

This incident has been resolved.

Posted Oct 20, 2025 - 22:59 UTC

Update

We are continuing to monitor for any further issues.

Posted Oct 20, 2025 - 20:56 UTC

Monitoring

We are monitoring the issue for any further performance issues.

Posted Oct 20, 2025 - 20:52 UTC

Investigating

Some users may experience issues with slowness or failure when logging into or working within the Identity Security Portal or the Identity Admin Portal due to ongoing outage with AWS US East.

Next Update: 30 minutes or upon earlier status change.

Posted Oct 20, 2025 - 14:41 UTC

This incident affected: Americas (pod1001 US East, pod1002 US East, pod1003 US East, pod1004 US East, pod1005 US East, pod1006 US East, pod1007 US East, pod1008 US East, pod1009 US East, pod1010 US East, pod1011 US East, pod1012 US East, pod1013 US East, pod1014 US East, pod3001 US East, pod3002 US East, pod3011 US East).