CyberArk Identity Cloud Service Advisory - Connector Service Degradation

Incident Report for CyberArk Identity Cloud Service

Resolved

This incident has been resolved. Any customers still experiencing issues with the connector being offline or missing after Auto-Update, should utilize this knowledge base Article https://community.cyberark.com/s/article/CyberArk-Identity-Connector-offline-or-missing-after-Auto-Update

Posted Mar 27, 2025 - 16:19 UTC

Monitoring

The issue is resolved and we are monitoring

Posted Mar 27, 2025 - 16:00 UTC

Identified

The issue has been identified and we are working to resolve it.

Posted Mar 27, 2025 - 15:57 UTC

Investigating

Some CyberArk Identity customers may experience issues with the Connectors. We're investigating an issue with connector upgrades.

Posted Mar 27, 2025 - 15:34 UTC

This incident affected: pod1001 US East, pod1002 US East, pod1003 US East, pod1004 US East, pod1005 US East, pod1006 US East, pod1007 US East, pod1008 US East, pod1009 US East, pod1010 US East, pod1011 US East, pod1012 US East, pod1013 US East, pod1014 US East, pod3001 US East, pod3002 US East, pod3011 US East, pod1101 US West, pod1102 US West, pod1103 US West, pod1104 US West, pod1110 US West, pod1201 EMEA, pod3201 EMEA, pod1202 EMEA, pod1203 EMEA, pod1204 EU South, pod1205 EMEA, pod3202 EMEA, pod3203 EMEA, pod1206 Israel, pod1301 APAC, pod1302 APAC, pod1303 APAC, pod1306 APAC, pod1308 APAC, pod1310 APAC, pod1312 APAC, pod1313 APAC, pod3301 APAC, pod3302 APAC, pod1401 Canada, pod1402 Canada, pod3401 Canada, pod1403 SA East, and pod1404 AF South.