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SMS delivery has been restored to all our customers. We are currently monitoring for further delivery issues.
Posted Jan 15, 2021 - 17:06 UTC
Update
We are still working to restore SMS to the remaining customers as quickly as possible. Our teams are working quickly to resolve and will continue to provide more updates every 30 minutes or before until the issue is fully resolved.
Posted Jan 15, 2021 - 16:28 UTC
Update
We are continuing to fix this issue. SMS delivery has been restored to the majority of the customers. We are working to restore SMS to the remaining customers as quickly as possible. Our teams are working quickly to resolve and will continue to provide more updates every 30 minutes or before until the issue is fully resolved.
Posted Jan 15, 2021 - 15:50 UTC
Identified
We currently experiencing partial service degradation. Customers on the pods below may be experiencing SMS delivery delays or failure. Our teams are working quickly to resolve and will continue to provide more updates every 30 minutes or before until the issue is fully resolved.
Posted Jan 15, 2021 - 14:00 UTC
This incident affected: pod1002 US East, pod1004 US East, pod1005 US East, pod3001 US East, and pod3002 US East.
